Frequently asked questions

Here you will find answers to common questions about our cleaning and property services. We aim to provide clear and helpful information to ensure you have all the details you need before booking with RAY & SUN PROPERTY SERVICES LTD.

Your cleaning service queries answered

At RAY & SUN PROPERTY SERVICES LTD, we pride ourselves on providing professional cleaning and property support across Newcastle, Gateshead, and surrounding areas. Our services include domestic, commercial, end-of-tenancy, and deep cleaning, all delivered with precision and care. Explore our FAQs to learn more about what makes us stand out.

What does your cleaning service include?
Our cleaning services are comprehensive, covering everything from domestic and commercial spaces to end-of-tenancy and deep cleaning. We tailor our approach to meet the specific needs of each property, ensuring a thorough and sparkling clean every time.

Do you offer same-day or turnaround cleaning between bookings?
Yes, we understand the importance of quick turnarounds, especially for Airbnb and short-let properties. We offer urgent and same-day bookings where available, working efficiently without compromising on quality to ensure your property is ready for its next guests.

Do you bring your own cleaning supplies and equipment?
Yes, our professional team comes fully equipped with all the necessary cleaning supplies and state-of-the-art equipment to ensure a high standard of cleanliness and hygiene.

Can I book regular or scheduled cleans?
Absolutely! We offer regular cleaning services tailored to your schedule, whether you need weekly, bi-weekly, or monthly appointments. We aim to provide consistent, reliable service that fits seamlessly into your routine.

How do I book and how quickly can you respond?
You can book a cleaning with us quickly and easily by contacting us directly through our website, phone, or email. Once we receive a request, we confirm the details and arrange a suitable time for the clean, including urgent or same-day bookings where available.

What makes your cleaning service special or different from others?
What makes our cleaning service different is our commitment to consistency, attention to detail, and reliability. We don’t just clean; we prepare each property to meet a high standard of presentation, ensuring it is fresh, hygienic, and fully guest-ready every time. Our approach is simple: clear communication, dependable service, and high-quality results that property owners can trust.

How do customers book a cleaning with you, and what about pricing?
Customers can book a cleaning by contacting us via our website, phone, or email. We provide a personalised quote based on property size, cleaning type, location, and any specific requirements, offering transparent pricing with no hidden charges.

What should I know about how you work?
We understand the importance of quick turnarounds, especially for Airbnb and short-let properties, so we work efficiently without compromising on quality. Every clean is carried out with care, making sure nothing is missed and the property is left in excellent condition.

What details do you need for an accurate quote?
To provide an accurate quote, we typically need a few key details: property size (number of bedrooms/bathrooms), type of cleaning service required, location of the property, and any specific requirements or urgency (e.g., same-day turnaround).

Ready for a spotless property?

Have more questions or ready to book your cleaning service? Contact RAY & SUN PROPERTY SERVICES LTD today for professional and reliable property care across Newcastle, Gateshead, and surrounding areas. We’re here to help.